Frequently Asked Questions

Yes! Once payment is completed, you receive a full commercial license — no royalties, no attribution required, no time limits.

We deliver your audio in multiple high-quality formats to suit different applications:

“We provide MP3 (high quality for online use) and WAV (studio quality for professional editing).”

All files are professionally mastered with consistent audio levels, noise reduction, and optimized for your intended use case.

Yes, we guarantee complete confidentiality. Your content security and privacy are our top priorities.

Our commitment includes:
• All team members operate under strict non-disclosure agreements
• Your texts are never shared, sold, or used for any other purpose
• Secure file handling and encrypted storage systems
• Project information remains completely private
• Optional formal NDA available for enterprise clients

We understand that many of our clients work with sensitive, proprietary, or pre-publication content. Your trust is essential to our business, and we take every measure to protect your intellectual property.

Yes, we back every project with clear revision options and a quality guarantee:

Included at no extra cost:
• One minor revision (pronunciation, pacing, tone)
• Corrections of technical issues (glitches, inconsistent levels)
• File formatting or delivery fixes

Additional revisions (fees may apply)
• Major script changes or switching to another voice
• Style or direction changes beyond the original request
• Multiple revision rounds for complex projects

Quality guarantee: If the audio does not meet professional standards due to our error, we will remake it at no charge. For any other changes outside the original request, additional revision fees may apply. Our commitment: 100% client satisfaction.

Transparent, project-based pricing with no hidden fees:

Base rates:
• Audiobook projects: From $20 USD
• E-learning & Training: From $25 USD
• YouTube & Commercial Voice Over: From $30 USD

Premium options:
• Express delivery: +25% of total
• Multiple voices (Narrator + Characters): +35% of base rate
• Multi-language projects: +30% of base rate
• Background music / SFX: +10%–45% depending on project
• Rush projects: Custom pricing

Accepted payment methods:
• All major credit and debit cards — securely processed via Stripe
• Bank transfers for enterprise clients

Payment is required before production begins. Enterprise clients may arrange NET 30 terms.

Our refund policy balances client satisfaction with fair business practices:

Full refunds available:
• If cancelled before production begins (within 24 hours of order)
• If we cannot deliver within the promised timeframe due to our error
• In case of technical failures that cannot be corrected

No refunds after delivery, but we offer:
• Free corrections for obvious errors or technical issues
• One complimentary minor revision as standard
• Additional revisions available at reduced rates

Partial refunds considered for:
• Significant delivery delays caused by our errorr
• Major quality issues that cannot be satisfactorily corrected

We work hard to ensure every client is completely satisfied with their final audio, and our support team is always available to address concerns and find solutions.

We offer premium voices in the three main languages requested by our clients:

Available languages:
• English: US and British accents
• French: France and Canadian variants
• Spanish: multiple regional variants
• Additional languages available upon request

Voice options: BBoth male and female voices are available, with various styles and tonal qualities to match your project’s needs.

Create a free account to browse our complete voice catalog with audio samples and find the perfect match for your project.